The Effect of Self-Service Technology Quality on Novelty-Seeking and Revisit Intention in Restaurant Settings

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dc.authoridhttps://orcid.org/0000-0002-3190-9079
dc.authoridhttps://orcid.org/0000-0001-8547-7702
dc.authoridhttps://orcid.org/0000-0001-9764-2883
dc.authoridhttps://orcid.org/0000-0001-7516-9474
dc.authoridhttps://orcid.org/0000-0001-9556-6223
dc.contributor.authorKement, Üzeyir
dc.contributor.authorDoğan, Seden
dc.contributor.authorErkol Bayram, Gül
dc.contributor.authorBaşar, Berkan
dc.contributor.authorÇobanoğlu, Cihan
dc.date.accessioned2025-07-31T12:37:28Z
dc.date.available2025-07-31T12:37:28Z
dc.date.issued10 June 2025
dc.departmentKapadokya Üniversitesi, Kapadokya Meslek Yüksekokulu, Turist Rehberliği Bölümü
dc.description.abstractThis study explores how self-service technologies (SSTs) quality in restaurants influences customers' novelty-seeking behavior and their intention to revisit. Data were collected through surveys distributed via Amazon Mechanical Turk, comprising responses from 498 participants. Structural Equation Modeling (SEM) was used for data analysis to assess the relationships between perceived SST quality, novelty-seeking, and revisit intentions. The study identifies significant positive effects of SST quality dimensions such as enjoyment, security, and assurance on novelty-seeking. However, functionality, convenience, and customization were not significantly linked to novelty-seeking. Furthermore, novelty-seeking significantly impacted both affective and cognitive attitudes, which in turn influenced revisit intentions. Venturesomeness was examined as a moderating factor but only significantly moderated the relationship between cognitive attitudes and revisit intentions. Self-service technology quality directly influences customer engagement and satisfaction, leading to increased revisit intentions through the mediating role of novelty-seeking.
dc.identifier.citationKement, U., Dogan, S., Bayar, S.B., Bayram, G.E., Basar, B. and Cobanoglu, C. (2025), The Effect of Self-Service Technology Quality on Novelty-Seeking and Revisit Intention in Restaurant Settings. Int J Tourism Res, 27: e70056. https://doi.org/10.1002/jtr.70056
dc.identifier.doihttps://doi.org/10.1002/jtr.70056
dc.identifier.endpage21
dc.identifier.issue3
dc.identifier.scopusqualityQ1
dc.identifier.startpage1
dc.identifier.urihttps://hdl.handle.net/20.500.12695/3724
dc.identifier.volume27
dc.identifier.wosqualityQ1
dc.indekslendigikaynakWeb of Science
dc.institutionauthorBayar, Sinan Baran
dc.institutionauthoridhttps://orcid.org/0000-0002-3039-3162
dc.language.isoen
dc.publisherWiley Online Library
dc.relation.ispartofInternational Journal of Tourism Research (IJTR)
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/embargoedAccess
dc.titleThe Effect of Self-Service Technology Quality on Novelty-Seeking and Revisit Intention in Restaurant Settings
dc.typeArticle

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